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+447969960041
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide services:
• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Credit reference information
• Website user information (including user journeys and cookie tracking)
• Records of meetings and decisions
• Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Purchase history
· Account information, including registration details
· Information used for security purposes
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
· Names and contact information
· Customer or client accounts and records
· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
· Financial transaction information
· Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Location data
· Purchase or viewing history
· Website and app user journey information
· Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
· Names and contact details
· Addresses
· Location data
· Purchase or viewing history
· Website and app user journey information
· Personal information used for administration of research
· Personal information used for the purpose of research
· Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
· Identification documents
· Financial transaction information
· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
· Health and safety information
Lawful bases
Our lawful bases for collecting or using personal information to provide services are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
· Consent
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent
· Contract
· Legal obligation
Where we get personal information from
• People directly
• Legal and judicial sector organisations
• Schools, colleges, universities or other education organisations
• Councils and other public sector organisations
• Publicly available sources
How long we keep information
The retention period for personal data will be assessed depending on the nature of the information held, why we hold it and what we are obliged to do by the regulator or the law. In most cases, we will keep your personal data for between three and seven years but this can be for longer if there is a legal, contractual or regulatory requirement to retain it for a longer period.
Who we share information with
Other organisations
• Insurance companies
• Organisations we need to share information with for safeguarding reasons
• Professional or legal advisors
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Emergency services (where necessary)
• Debt collection agencies
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
11 May 2024
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